FREQUENTLY ASKED QUESTIONS

Yes. We ship worldwide from Japan.

Orders are dispatched within 2–3 business days after payment is confirmed (excluding weekends and Japanese public holidays).

After dispatch, delivery typically takes an additional 3–4 business days, depending on your destination and customs clearance.

Shipping is calculated based on your destination and order contents, and the final amount is shown at checkout before you complete your order.
See our full Shipping Policy →

Orders are shipped with trackable carriers — primarily DHL or FedEx, and in some cases EMS or USPS — selected by destination. Other carriers may be used where appropriate.

Yes. Once your order ships, we send you a tracking number so you can follow your parcel.

We ship worldwide from Japan, including the United States, Canada, the United Kingdom, the EU, Australia, and across Asia. Shipping is calculated at checkout based on your destination.

Please make sure your address is complete and accurate at checkout. We cannot be responsible for delays or losses caused by an incorrect or incomplete address.

Possibly. Orders ship on a DDU (Delivered Duty Unpaid) basis, which means any import duties, taxes, or customs fees charged by your destination country are the buyer's responsibility. These vary by country (including the US) and are collected by the carrier or your local customs office.

No — these charges are set by your local authorities and we cannot estimate or control them.

Delivery times can vary due to customs clearance, weather, or carrier delays, which are outside our control. Please use your tracking number to follow your parcel. Customs may occasionally hold a package while duties or documentation are processed. If your tracking hasn't updated for an extended period, email us at info@roamwalk.net and we'll help look into it.

Because orders ship DDU, import duties and taxes must be paid by the buyer to receive the parcel. If a package is refused or returned because customs charges were not paid, any resulting return shipping or handling costs are non-refundable and may be deducted from any refund.

Credit cards (Visa / Mastercard / American Express), Shop Pay, Apple Pay, Google Pay, PayPal, and other methods available at Shopify checkout.

Prices are shown in USD on each product page. Shipping and any import duties or taxes are separate.

Every item is authenticated in accordance with the professional authentication policies of our partner shops — established Japanese resale specialists with deep expertise in vintage and archive fashion — before it is listed.

All items are pre-owned vintage or archive pieces (we may occasionally also offer new or unused items). Each item is described individually on its product page. Because vintage items are pre-owned, minor signs of wear, aging, or small imperfections are natural to their character and are not considered defects.

Yes. Message us on Instagram (@arend_store0704) and we'll be happy to share additional photos or details.

Each product page lists garment measurements. Because our items are one-of-a-kind, we recommend comparing these measurements to a similar item you already own.

Measurements are taken manually and may vary slightly. If you'd like a specific measurement that isn't listed, contact us before purchasing.

Measurements on our product pages are listed in centimeters (cm). If you'd like a conversion or a specific measurement that isn't shown, contact us before purchasing and we'll help.

As a general rule, all sales are final. Because each piece is one-of-a-kind, we do not accept returns or exchanges for change of mind, sizing, or fit — so please check the measurements and condition notes carefully before ordering.
Read our full Refund Policy →

Contact us at info@roamwalk.net within 7 days of delivery with your order number, photos, and the reason. We'll make it right, and we cover the return shipping in these cases.

Please email us at info@roamwalk.net within 7 days of delivery with your order number and clear photos of the item and its packaging. This is separate from the natural signs of wear on vintage pieces; if your item was damaged in transit, we'll help make it right.

Yes. If you reside in the EU or the UK, you have a statutory right to cancel your order for any reason within 14 days of receiving it. The item must be unworn, unused, and in its original condition with any tags attached. For change-of-mind cancellations, return shipping is paid by the customer; for faulty or not-as-described items, we cover it.

Approved refunds are issued within 10 business days after we receive and inspect the returned item. For EU/UK statutory cancellations, refunds are issued within 14 days as required by law.

Original outbound shipping fees are non-refundable for change-of-mind returns. They are refunded where the return is due to our error or required by EU/UK law.

ROAMWALK is an online store operated by AREND LLC, a company registered in Japan. We bring carefully selected Japanese vintage and archive fashion to buyers worldwide.

Yes. ROAMWALK is operated by AREND LLC, a company officially registered in Japan and licensed as a second-hand goods dealer (Antique Dealer License No. 451910009966). Every item is authenticated by our professional partner shops before listing, and all payments are processed securely through Shopify checkout. Full company details are available in our Legal Notice.

Our pieces are sourced from a curated network of trusted vintage and select shops across Japan. Each item is one-of-a-kind, so once it sells, restocking the identical piece cannot be guaranteed.

Because stock is limited to a single unit, in the rare case an item becomes unavailable after your order (for example, a simultaneous sale), we will cancel and fully refund your order.