CUSTOMER CARE
SHIPPING & RETURNS
Rare Japanese vintage & archive — packed with care, shipped worldwide.
Worldwide Shipping
Shipped from Japan to your door.
Fast Dispatch
Orders leave us in 2–3 business days.
Tracked Delivery
Sent with tracking, about 3–4 business days.
Shipping Cost
Calculated at checkout,
before you pay.
Duties & Taxes
Orders ship DDU: import duties and taxes are paid by the buyer and vary by country (including the US).
They are collected by the carrier or customs — not by ROAMWALK.
EVERY PIECE IS ONE OF A KIND
Because our items are unique and secondhand, all sales are final for change of mind.
If an item arrives significantly not as described or we've made an error, contact us within 7 days of delivery — we'll make it right and cover return shipping.
EU & UK customers have a statutory 14-day right of withdrawal.
How a Return Works
Email Us
Send your order number and photos to info@roamwalk.net.
Ship It Back
We send instructions and a return address; return it tracked.
Get Refunded
Once received and inspected, we process your refund.
Frequently Asked
Do you accept returns?
Read our full Refund Policy →
Who pays customs duties?
See our full Shipping Policy →
How long will shipping take?
My item isn't as described — what should I do?
Read the full terms
Still have questions?
We're happy to help — send us a message and we'll reply within 1–2 business days.
Email Us